All orders are custom produced to your specifications. We attempt to make sure all orders are done completely correctly. We have an electronic proofing process to let our customers review the inscriptions on their orders prior to production. (Proofs are only sent on orders valued over $100. We do not send proofs on trophy plates) If there are transcription errors that are the fault of Alpine Awards, we will re-do your order at our cost. If the customer approves an electronic proof and finds an error after production, there will be a minimum 50% charge for the value of the corrected product to redo the order, or products that are incorrect. If the problem is solely the customer's error, we will redo the order at full price.